The baseline every TAO engagement sits on.

These terms are between The Artificial Organisation (TAO) and the business named in a signed proposal. The proposal sets what we build, what it costs and how long for. Where the two differ, the proposal wins.

TAO is a platform we build, connect and run for you: one place your team works from, connected to the systems you already use, with a company brain and an assistant, Andy, inside it. Our team sets it up, keeps it running and changes it as your business changes.

• The everyday modules are ready on day one. Custom modules are built when your proposal says so.
• Connections to your systems are made through those systems’ official access.
• Support is part of the engagement, not an add-on.

Each person on your team gets their own account with two-factor sign-in and a role that fits their job.

• Keep sign-in details private and tell us straight away if you think an account has been misused.
• Only connect systems you are authorised to connect.
• You are responsible for what people on your accounts do inside TAO.

Each system you connect keeps its own terms and its own administrator controls. If a provider changes its rules, revokes access or withdraws a feature, the connected module may change with it. We will tell you and work around it where we can.

Andy is an assistant. It drafts, proposes and notices. A person on your team approves anything that leaves or changes a record. You remain responsible for the decisions your business makes, and TAO should not be the only basis for legal, financial, medical or safety-critical decisions.

Your data is yours. We process it only to build and run your TAO, on your instructions, as set out in our Privacy Policy and Data Processing Agreement. At the end of an engagement we hand it back in a usable form and delete our copy after a short wind-down period.

• Do not use TAO to send unsolicited bulk messages, to collect data you have no right to, or to impersonate anyone.
• Do not try to reach another client’s data, bypass access controls, or reverse engineer the platform.
• Do not upload credentials or secrets outside the protected fields that ask for them.
• Use the connected systems within their own terms.

Fees, billing and term are in your proposal. Either party can end the engagement as the proposal sets out. We may pause access for unpaid fees or misuse after telling you and giving you a chance to put it right. When an engagement ends, connections are switched off, your data is handed back, and our copy is deleted after the wind-down period.

We aim to keep TAO available around the clock and will tell you ahead of planned maintenance. If something breaks, we fix it. If something changes in your business, we change TAO to match, within the scope of your proposal.

Each of us keeps the other’s confidential information confidential. We own the TAO platform and the way it is built. You own your data and everything your team approves inside it.

Nothing in these terms removes rights you have under the Australian Consumer Law or any other law that cannot be excluded. Beyond that, to the extent the law allows, each party’s liability to the other under an engagement is limited to the fees paid for that engagement in the twelve months before the claim, and neither party is liable for indirect or consequential loss.

These terms are governed by the laws of New South Wales, Australia. Questions about them: support@theartificialorganisation.com.